Leading programme management for a large-scale migration of a Tier 1 US Bank's commercial banking clients from legacy platforms (Systematics and FlexCube) onto Pismo, a modern cloud-native core banking platform. Driving cross-functional delivery across technology, operations, and business workstreams, coordinating complex interdependencies across a programme of significant scale and regulatory sensitivity. Responsible for governance design and stakeholder management across senior client and internal stakeholders, ensuring programme cadence, risk visibility, and decision-making remain aligned throughout the migration lifecycle. Overseeing the structured decommission of legacy systems in parallel with client onboarding onto Pismo, balancing continuity of service with transformation pace.

Built and led an internal AI capability within Accenture's Financial Services practice, owning a portfolio of AI products spanning internal consultant tooling, client-facing prototypes, and go-to-market propositions. Founded Rockit — the practice's flagship AI rapid prototyping programme — delivering 21 AI assets across 6 client accounts including a Tier 1 US Bank, Barclays, NatWest, and a Major UK Retail Bank, with a prototype-to-delivery timeline measured in days, not weeks. Trained a cohort of 35 champions across FS accounts and practices. Defined the product roadmap and delivery sequencing across multiple workstreams, established AI governance frameworks and operating model guardrails, and shaped the practice's AI proposition and commercial assets.

Managed the delivery and implementation of the Core Accounts Technology Consent Order Remediation initiative at a Tier 1 US Bank, focusing on finance data controls by aligning controls, functions, and data to the accounting ledger and controls policy. This involved conducting current state analysis, identifying gaps, designing and implementing remediation strategies, driving the global standardization of the Flexcube ledger and accounting functions, and preparing audit closure reports to enhance the finance data maintenance and controls operating model.

Developed an outsourcing and transformation plan for a leading UK mortgage lender, focusing on offshoring to reduce costs and integrating owner-occupied and landlord businesses onto a single platform. Defined the AI strategy for the programme, identifying document processing and data extraction automation as a key lever to accelerate speed to market, reduce manual handling, and mitigate operational risk — translating the opportunity into a structured roadmap and investment rationale.

Phase 1 of a £150M+ Finance Transformation programme, I led the TOM design efforts, implementing ARIS as the strategic process design tool. My role involved analysing and designing new business models and processes, monitoring performance, and driving improvements. I worked closely with business users to define product requirements and use cases, aligning them with programme goals. I also facilitated strategy redesign workshops, acting as a liaison between stakeholders and the design team to ensure successful delivery.

Led the design phase of a material outsourcing project with the objective to outsource the 'End of End provision of Buy-To-Let Companies mortgages' to a vendor platform. I also managed the commercial processes and regulatory notification requirements.

Led a large-scale transformation programme for a global bank, integrating the Commercial and Corporate Data and Analytics teams. Designed the business case and target operating model, and created and socialised an investment case covering financial outlook, location strategy, and workforce rationalisation. Partnered with the Transformation Director on platform selection strategy, evaluating Collibra as the enterprise data catalogue and governance solution — assessing its fit for data lineage, stewardship, and ownership frameworks across the merged organisation. Maintained a direct working relationship with the bank's global and regional COO and CDAOs throughout.

Conducted a feasibility study to review Market Reference Data platform against business objectives. This involved reviewing current state architecture, market vendor options, target state architecture proposal, and proposed strategy to migrate to cloud and outsource to a vendor-managed SaaS solution. This involved a quantitative and qualitative vendor selection process across multiple buy, build and customise options.

Led the development of a KYC data strategy aimed at creating an authoritative data source for a single customer view at Barclays. This involved mapping customer identity data ownership across the bank, designing integrated data flows, identifying data quality issues and gaps, developing a remediation roadmap, and driving standardisation of KYC data definitions across the organisation.

Served as API & Microservice Demand Manager, owning the end-to-end intake, classification, and prioritisation process for a portfolio of 200+ APIs across the commercial bank — identifying reuse potential and sequencing delivery accordingly. Designed and ran the operational processes, tooling, and governance forums for API management, and led competitor and market analysis to inform platform strategy. Evangelised an API First product mindset across the bank, driving a cultural shift in how teams conceived and consumed digital capabilities.

Led the adoption of AWS public cloud services and developed the Cloud Centre of Excellence target operating model for the bank.

Managed delivery and benefits realisation tracking for a global IT transformation programme, ensuring alignment with strategic objectives.

Supported the digital transformation initiatives for a leading insurance provider, focusing on modernising customer-facing platforms.

Led various digital product transformation programmes for Premier Banking, delivering enhanced digital experiences for high-value customers.